Cancellations?

Question

Yesterday my partner and i were due to fly back from Glasgow to Knock with Bmibaby. This was a return flight, 12hrs before departure i got a call telling me the flight was cancelled. I was offered an alternative flight on Thursday which was laughable.plus 50euro each compensation. As we both had to be back today we had to travel at our considerable expense.any advise please.

Answer 1

You need to check with your travel insurance to see if they will cover the cost of making your own arrangements.  The airline will see their obligation to you as fulfilled by offering an alternative plus payment, more so as you actually received a call.  It happens a lot today with all budget airlines and also cheap seats on established airlines, it is in the T&C of carriage.  Remember you are always eligible for a full refund of your taxes for any flight you do not take, you will need to contact the airline to start this process or the agent if the flights were booked through a third party.  Sorry its probably not what you wanted to hear.  Best of luck.

Answer 2

This is BMIBABY's terms and conditions relating to cancelations

9.2 CANCELLATION, REROUTING, DELAYS, ETC.

9.2.1 We will take all necessary measures to avoid delay in carrying you and your baggage. In the exercise of these measures and in order to prevent a flight cancellation, in exceptional circumstances we may arrange for a flight to be operated on our behalf by an alternative carrier and/or aircraft.

9.2.2 Except as otherwise provided by the Convention, if we cancel a flight, fail to operate a flight reasonably according to the schedule or, fail to stop at your destination, we shall, at your option, either:

9.2.2.1 carry you at the earliest opportunity on another of our scheduled services on which space is available without additional charge and, where necessary, extend the validity of your Ticket; or

9.2.2.2 within a reasonable period of time re-route you to the destination shown on your Ticket or an alternative destination acceptable to you by our own services without additional charge.; or

9.2.2.3 make a refund in accordance with the provisions of Article 10.2.

9.2.3 Upon the occurrence of any of the events set out in Article 9.2.2, except as otherwise provided by the Convention, the options outlined in Article 9.2.2.1 through 9.2.2.3 are the sole and exclusive remedies available to you and we shall have no further liability to you.

9.2.4 If we are unable to provide previously confirmed space, we shall provide compensation to those Passengers denied boarding in accordance with applicable law and our denied boarding compensation policy.

Details of our denied boarding policy can be obtained at the check-in desk.

top

article 10 — refunds

10.1 Subject to the terms contained herein, all tickets are non-refundable. If you do not use your Ticket, you will be entitled to claim a refund of Air Passenger Duty, less an administration fee as specified in the fare rules. Tickets may be changed to an alternative flight at the same or higher fare subject to availability, the payment of a change fee and any difference in fare. Full details can be found in our rules and regulations posted on our website or available on request. Please check the fare rules prior to purchasing your Ticket.

10.2 On failure by us to provide carriage in accordance with the contract of carriage refund of the fare or applicable portion thereof shall be made by us in accordance with this Article.

10.2.1 We shall be entitled to make a refund either to the person named in the Ticket or, to the person who has paid for the Ticket, upon presentation of satisfactory proof of such payment

Answer 3

If you paid your transpo fare using a credit card verify with your credit card company if you are covered by the built in travel insurance and if the additional expenses you incurred due to delayed flight will be covered. You can also check if the original fare you paid covered any kind of insurance specially for delayed flight. Cheers!

Answer 4

Suggest you contact BMI Baby formally in writing with proof of how much extra expense you had to pay because of the cancellation. Hopefully as a good will gesture they will give you your money back, if this doesn't work contact your solicitor or one of the airlines governing bodies.

Answer 5

Firstly, did you tell BMI this was unacceptable to you and that you wanted them to offer you something more reasonable?

Did you end up flying back with BMIbaby or another carrier??

Why was the flight cancelled?

Read their website: 9.2 to 9.2.4

http://www.bmibaby.com/bmibaby/en/index....

Google: "law of cancelled flights" and you will find some interesting articles about legal cases. I would read a few of those then contact the airline by phone and mail insisting on a full refund, at least.