Canon elura 50 image problem?

Question

i have a canon elura 50 camcorder and when i turn it on the screen is black. the sound and everything else works fine its just the picture can someone help me

Answer 1

Had the same problem recently.  Contact Canon eCare for this issue.  Apparently there was a recall on the image sensor for this problem and, although it's well out of warranty, Canon will still replace the sensor.  

This is the email address I corresponded with:  [e-mail]

or tech support at:  1-866-261-9362

This was their initial response:

It has recently come to our attention that the vendor-supplied CCD image sensor used in this Canon digital camcorder may cause the following

malfunction: When the product is used in recording or playback mode, the LCD screen and/or electronic viewfinder may exhibit either a distorted image or no image at all.

Effective immediately, and regardless of warranty status, Canon will repair, free of charge, products exhibiting the above-mentioned malfunction if the malfunction is caused by the CCD image sensor. Canon will also cover the cost of shipping and handling in connection with this repair.