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Can't bring reflector telescope to focus.

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I received a reflector telescope for Christmas, the clouds finally receded last night and I tried it out.I can't bring the thing to focus though. The 'scope came with two eyepieces, a 10mm and 17mm "Super-Plössl". With either eyepiece in and, I presume, a star centred I only see the image of the secondary mirror struts highlighted against the primary.I discovered that if I slide either eyepiece almost completely out of the drawtube (which is at full extension), I can get an image of the sky. I thought eyepieces sit completely in the drawtube though, not halfway or more out, grasped by the single fixing s***w.Is there something fundamentally wrong with the telescope? Does it just require collimation or somesuch?

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