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Cant upload files from phone

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i bought a new LG u8330 phone and i cant upload the files to the computer, i have the lg phone manager that came with the phone but its useless. to top it all off the phone only has connection via USB ir IRDA and the irda is useless also. its brand new just doesnt seem to work. my 2 friends also have this problem with their LG phones. please help :(

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