Car Note Question?

Question

HSBC sent me my statement for the month saying how much was due on the due date. Then a few days later they sent me a letter saying thank you for doing business with us hope to serve you again. I logged onto where I pay my car note and it said amount due 0.00 and total over all balance was -265.36. Then it said last payment made was 11,000. It is like some one paid off my entire car. Then I sent them a lein release form and they sent me a message back saying they sent my title to a dealership in texas. I don't know what to do now can someone please give me some advice?

Answer 1

call the dealership, that sounds like a trade in. usually thats what happens when you trade in your car. the dealer pays off the entire loan, and now you have to pay the loan off to the institution of the dealers choosing.

i strongly suggest, calling the dealership because it might be an error from the bank, or your loan was transferred to them. did you buy this car new?did you trade this car in?

and if you dont live anywhere near texas, that might be a little strange.