Car radio message help?

Question

Hello. My car was purchased used with a non-factory eclipse e-com radio. Problem is that a few days ago, my battery drained so completely that I could not jump it, and had to replace the battery. My radio won't work now. It said DISK for a while. I put a CD in, it said ERROR 2. I put a disk in again, it said ERROR 3. And after I put the disk in again, it said HELP and gave me an 8-digit number. No buttons work, and there is no remote control or manual. Can ANYONE please help me?!

Answer 1

Eclipse has their own form of security called ESN. When the radio is initially purchased, it comes with a key CD. This CD unlocks the radio. Since you got the car used, I'm doubting you have the CD. Your best option is to contact Eclipse, and see if their support can help you at all. Their main number is [phone].