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Carriage jam. Replaced black/white & color ink cartridges. Screen reads "Carriage jam. Open

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Replaced black/white & color ink cartridges. Screen reads "Carriage jam. Open door. Press enter." Do as asked, still will not continue into print mode. Makes noise trying to move into place. Received as a gift in either 1999 or 2000.

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Carriage jam. Replaced black/white & color ink cartridges. Screen reads "Carriage jam. Open

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