Charter telephone is down, can someone help me?

Question

I have the bundle, cable, high speed internet and telephone, through the cable company. The phone is currently down. I got on with Charter live chat, and they told me that they can't help me over the phone, i need to call an 800 number. (How much sense does that make, really? The phone is down!!!)

Can someone help me? I pick it up and its just blank. Nothing there. I called it from the cell phone (that barely can hold a signal) and it's busy. Can someone out there help me?

Answer 1

Reset the modem that the phone is plugged into. IF this doesnt help, you are going to have to find a way to call Charters beloved customer service.

Answer 2

First, shut down everything that can be. Check all your connections and plugs then plug everything back in and see if they restart.  Otherwise, go to bed, and get some rest and a fresh idea may come to you while you're asleep.

Good luck, big hugs, menome b (Gramma)

Answer 3

I would be glad to call that 800 number for you if you think it would help. Email me, I will be checking in case you haven't gotten it figured out yet...