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Clacking Noise. I bought a used Janome that had seen hardly any usage. There is a clacking noise

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I bought a used Janome that had seen hardly any usage. There is a clacking noise coming from the bobbin area. I have checked to be sure the bobbin holder is in correctly. When you are stitching the bobbin appears to be moving up and down. I thought maybe the bobbins the seller sent were the wrong ones but my sister has a Janome so I borrowed one of her bobbins to try out and the machine did the same thing.

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