Collecting a FastTicket train ticket from different station to that I'd orignally booked to collect it from

Question

When booking a train ticket online, I had to state which station I wanted to collect it from (using a FastTicket machine). Since making the booking my travel plans have changed and I now need to collect it from a different station.

Have you ever had to do this?

The website I booked the ticket with claims that this is possible, but I'd be grateful if anyone out there who's had to do this could confirm that there are no problems collecting the ticket from a FastTicket machine at a different station to the one you'd originally said you wanted to collect it from... Don't want to end up without the ticket.

Thanks in advance for your help.

Answer 1

It should be fine. I booked some tickets to be collected from the Fasticket machine at BRIGHTON,  went to Doncaster for some other tickets, and collected the ones that should have been at Brighton as well!

You will need the reference number and the same credit card with which you booked the tickets online.

If you have a problem, the ticket office shold be able to sort it out for you.

Good luck.

Answer 2

Ensure that the station concerned supports fast ticket selling. The Network I work on does not and most people that get internet sold tickets get very upset when we tell them that they have to wait for them by snail mail or pay to travel outside of our area to collect their tickets.

I would suggest you contact the selling agent and see what the administration costs are to transfer the ticket required to be picked up from another station.

Good Luck

Answer 3

Yes, it's absolutely fine - as long as you have two things with you and of course there's a machine at the station:

1) The SAME credit or debit card you used when making the booking online.

2) The booking reference number.

I've used the system once myself, seen it used a lot, and there are only problems when and if the actual FastTicket machines go down. Then the fun can start...!