Comcast DVR blacked out?

Question

My comcast DVR just like blacked out. It was working when I was watching a show. Then I wanted to watch something else on my dvr and it goes to a black screen. It wont fast forward or anything it freezes. You have to change the channel to get back to the regular tv. Is there anyway to fix my dvr. Yhis happened a month ago. We traded the box in, but now it happened to this one. Do you know anything I could try before we take it back????????

Answer 1

call them like a million times, that's what i have to do because they suck and took over everything, it never works.

Answer 2

You have learned the hard way, as I did, that Comcast just trades these DVRs among its customers. It's really the luck of the draw whether you get a good one. There are several reset procedures you can try, the simplest being a power cycle. (Turn power off, unplug DVR, wait a minute, replug DVR, wait another minute, then turn it back on.) The more complex resets are listed in the link below.