Comcast "actors not available"?

Question

we just got digital cable with on demand and half the on demand shows say "actors not available" What does that mean? will they come available or does that mean we have to pay extra for them? I just wanted some of the fitness shows but none of them will work and I dont get it. Help

Answer 1

as a Comcast employee; just to let you know in order to get the most of your on demand package you would need to get digital preferred or higher. If you just have digital starter you are limited in what you can see on demand.  Also try subscribing to Sports /Entertainment pkg if you want to view the exercise programs.

Answer 2

when it says "actors not available" it just means that the information about who's acting in the program is not available, usually exercise programs, childrens tv shows will say "actors not available"....the program should still work fine, try it out, and if it doesnt play, call your customer service and they'll reset the box for you and it should fix the situation.