Competency based question (dealing with abusive people at work) - please help, i dont know what to write up ?

Question

please describe an occasion when you challenged someone behaviour that was abusive, inappropriate?

what did you do and say?

i dont know what to write, as i havnt come across with anyone abusive.

i dont want to say i never came across with abusive people, as then they might reject my job application saying i wont be able to deal with agrresive people and dont have experience dealing with aggressive people.

Answer 1

If the question on the application is, how would you deal with the situation, I would put,

I would first approach the person and explain to them, in a calm and reasonable manner, that their behaviour is unacceptable and I will have no choice but to report the matter to my superiors, if it continues.

Good luck!!!!

Answer 2

It is about being appropriately assertive. Always be polite and stand your ground. For eg. Please don't speak AT me like that as I feel I cannot help you. Now how may I assist you?'

Stay on this track no matter what. Remain passive and helpful without letting the abuse get you down. Generally it is their issue not yours - they've just had a bad day and you appear as an easy target. When abusers are confronted they nearly always back down.

Cheers ;)

Answer 3

Violent people are weak . Don't show any weakness by mimicing their behavior against them. As long as you did nothing wrong , you don't have to worry about what others say or do . Just approach them in wise manner ; if they insist on violent behavior , just report it .

Answer 4

Do not match their behavior. Keep your voice low, even if theirs is rising. Try to figure out what is upsetting them, and resolve the issue behind the upset.