Complaint department Princes Cruises?

Question

Complaint department Princes Cruises?

Answer 1

You can call as other say however they are going to tell you that your complaint has to summited in writing. When you write it out tell it as a story with names, dates and times. All cruise lines handle complaints this way.

Good Luck.

Answer 2

Call thier  800 number and ask for customer service. Make sure you get the persons name and the reference number, it is also a good idea to ask for a copy of  the report be sent you your home. hope this helps

Answer 3

When you talk to them, remember to use a calm and normal voice. Don't yell at them. You will get a better response with them if you are nice and calm. They are very good at correcting problems. Good luck.

Answer 4

My advice to you, based on my experience with a complaint with our Princess cruise, is to write a letter rather than trying to talk about your complaint on the phone.  A letter will give you an opportunity to organize your thoughts so that you can make your points and include everything you want to say.  Then you will have a written record of what your complaint is and whom it went to and when.

I advise you to do this because it is what I did and I did get multiple written responses.  I sent my complaint to the top.  I figured that it would filter down to where it needed to be but the people at the top would know about it.  You can start by using this web link:  http://www.princess.com/customer_care/co...

I sent my letter to the President of the company at the headquarters office.