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Computer issues. My computer is restarting itself, frizzing, not accepting upgrades and other

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My computer is restarting itself, frizzing, not accepting upgrades and other problems, it's been scanned for viruses but has been cleared of anything. I would like instructions to reboot my computer. please email them to me at leanna_tania@hotmail.com my SNID for my laptop is 70503630.
Regards,
Tania

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