Computer restart problem?

Question

I purchased a laptop and gave my computer to my mom. Now, most of the time when the computer starts, all that comes up is the tray at the bottom, my desktop photo and my Yahoo Messenger. It also shows an hourglass where the cursor should be. It never did this when I had it. Could it be a hardware thing? Do I just need to get someone out here?

Thanks!

Answer 1

By "get someone out here", I assume you mean technicians from your internet provider? If that's the case, you're probably wasting your time. Try to come up in safe mode (google for more info on that). If you can, scan for malware/trojans. If all else fails, and you've got a restore disc try that. Once you've tried these things, post again if still problems, and list what you've tried to do.