Computer virus issue

Question

My computer is exibiting a virus that will play spontaneously either music or advertising such as a radio station. This will play over and over once it starts playing either on or off the internet, always the same music and advertisement for the Now network. It will also play over audio files as well as video clips.I have used spybotsd152 as well as spySubtract without positive results.Its running as an active program and the spyware is not recognizing it as a virus.Any suggestions in remedying this problem will be greatly appreciated.Thank you. FB from Ohio

Answer 1

STEP 1. boot up into "Safe Mode". while boot up is proceeding,press f8

till you get the "Safe Mode",Normal and a few other options.

choose safe mode. do NOT choose safe mode with connectivity,\

as you do NOT want to be online yet.

STEP 2. TURN OFF SYSTEM RESTORE

1. Turn off Windows System Restore Points:

a. Right Click on My Computer

b. Click Properties

c. Click System Restore Tab

d. Check the box next to: Turn off System Restore on all Hard drives

i. Malware can sometimes be restored from previous restore points, this will help the removal process run more smoothly

2. Click Apply and OK

STEP 3. clean up using internet options

start--control panel--internet options--general:

delete cookies/history/temp files from internet options general page

cookie management

start--control panel--internet options--privacy--advanced--override

select:

allow 1st party cookies

BLOCK 3rd [ tracking ] party cookies

STEP 4. clean up windows folders

empty prefetch and temp file folders:

start--control panel--local disk drive (c)--temp folder--

file--select all--press delete key on keyboard

back out of Temp folder and continue to Windows folder

open Windows folder,open the 2nd Temp folder and repeat steps as in 1st Temp folder

back out of that folder and continue to Prefetch folder

repeat steps with Temp folders

close

STEP 5. REMOVE PROGRAMS ADD/REMOVE PROGRAMS

GO TO ADD/REMOVE PROGRAMS TO CLEAR KNOWN MALWARE

1. Before scanning the computer you can remove certain malware programs from the Add/Remove Programs list in the Control Panel in Windows XP

2. Open the Start Menu and select Control Panel

3. In the Control Panel, select Add or Remove Programs

4. Look through the list for anything suspicious

5. Uninstall and follow the directions on any program that you decide to remove.

STEP 6. CLEAN UP USING DISK CLEAN

start--all programs--accessories--disk clean

STEP 7. CLEANING UP THE TASKBAR

right click start--select properties--select taskbar--select customize

select always hide or show

STEP 8. edit the registry:

VERY TRICKY AND DANGEROUS! NOT FOR BEGINNER OR RUBE!!

press windows key [ 4 part flag ] + letter R--enter

regedit

there are 4 key sections to check:

hkey_classes_root

check the list for program--delete

hkey_current_user

check for program--delete

click software--get program--delete

click microsoft--get program--delete

hkey_local_machine

check for program--delete

click software--get program--delete

click microsoft--get program--delete

hkey_users

click default

click software

click microsoft--get program--delete

STEP 9. ok ! now it's time to reboot and allow normal boot up.

once connected,download and install the freeware listed. update each and THEN run.

Trojans, Worms, Key Loggers, Viruses, and Spyware are all very difficult to remove with just a single program. That is why it is recommend to run several programs to aid in the removal process. I recommend running each of the following programs listed below in order. Not all the programs are freeware and require purchase, you don’t have to run that program but I recommend looking into it if the results come back with your computer still being infected. Still, after all the freeware programs have run through your computer should be clean of any infection.

NOTE: It is recommend to run these programs in Safe Mode for the best results!

1. Freeware – Spybot: This one gets a lot of advertising bots and other malicious programs.

http://www.safer-networking.org/en/index...

2.Spyware Blaster: This is a powerful utility that helps to block potential spyware problems from browsers and websites.

http://www.javacoolsoftware.com/spywareb...

3. avast ! 4 Home Edition - FREE antivirus software - Download -

http://www.avast.com/eng/download-avast-...

STEP 10: TURN ON SYSTEM RESTORE

1. Turn on Windows System Restore Points:

a. Right Click on My Computer

b. Click Properties

c. Click System Restore Tab

d. Uncheck the box next to: Turn off System Restore on all Hard drives

2. Click Apply and OK

STEP 11: SYSTEM RECOVERY

1. In a worst case scenario if the following steps do not clean your system,try using system restore

follow the same steps you followed to turn off S.R. but instead,click create new restore point

2. in a VERY worst case,use your recovery or re install disk to re install

windows

please don't forget to choose Best Answer

this answer has been selected as Best Answer 71 times

Answer 2

F disk it and start all over from the being.

Answer 3

Install avast and let it scan on restart.

It works like it's in safe mode thereby disabling and deleting unknown scripts in processes.

Answer 4

download ares

Answer 5

Have you tried running a scan with your virus protection software, yet? It could be that this is a virus and not spyware, whcih maybe why your spyware programs have not been able to detect it?

http://www.cybertechhelp.com/forums/inde...

Answer 6

The easiest way to fix it is using Malwarebyte's Anti-Malware (Turn off system restore, Download it, update it, do a full scan, and remove everything it finds).

I would also recommend the following programs to make sure that you don't get infected again in the future:

Spybot - Search & Destroy (You are running an old version, latest one is 1.6)

Avira AntiVir Personal

Spyware Doctor Starter Edition

Answer 7

I think Dr.WebCure-it is a pretty good bet. Download it and run a complete scan. It has worked wonders for me.