Confused about Pay Pal transaction verification?

Question

Im confused ? I recently sold an item on craigslist I created a money request to the buyer through pay pal and when I logg in my pay pal account the only thing that shows up is the pending reminder for him to pay the amount im requesting! Now I keep getting update notification from pay pal ONLY through my e-mail saying this:

This message is originated from PayPal company.We have received an order from our client"****"regarding the payment made to your PayPal account. The payment has been successfully made but due to security reason we have to receive the shipment tracking number before the next 12hour for the processing of your order.

Now my questions is it ok that im only getting these notifications to my e-mail address and not my pay pal account? the shipping is international? Could it be a scam? or will I get updates on the payment through my actual pay pal account once the tracking # is provided to buyer and pay pal? PLEASE ADVICE!!!!!!!!!

Answer 1

I would call an actual human at PayPal.  Their customer service reps are very nice, I've dealt with them before.  I had my PayPal account frozen for a few weeks due to a phishing e-mail, so I would not trust the ones that are coming to you.  When you deal with a representative you should be able to get your problem fixed in a timely manner.

Good Luck and God Bless.