Correct way to say this in business.....?

Question

Relax your complaint about not getting the ice cream maker is being thoroughly investigated.

Answer 1

You really aren't providing much information in your question. From your question, I'm guessing that a client ordered an ice cream maker, did not receive it as anticipated and the company is investigating the situation

You might try something such as this:

We have received your complaint regarding not receiving your item as expected. We are currently investigating the reason for the delay.

Finish with something that gives them a time frame to hear from you again. Then even if you have no new information, contact them and let them know you are still investigating. A simple contact on your part, letting them know you have forgotten them and are still working on the situation goes a long way.

Clients simply don't like to be forgotten or to feel that they are not important.

Answer 2

I sincerely apologize for your inconvenience and would like to assure you that I am personally going to be investigating the reason for this shortcoming on our behalf.

I appreciate your patience and understanding during this time.

If there is anything else I can do please do not hesitate to contact me.

If that doesn't work then stick to your way! At least you'll let some steam off! hehehe

Answer 3

we are working on the ice cream maker machine...