Couldn't locate the auction I've posted for days.?

Question

Hi there Yahoo Auction experts,

I do understand that the auction won't be able to be searched immediately after a post but I've been trying like even 1 week after the auction.

I can see the post under 'My Auctions' link, but searching the auction wouldn't locate it. Also, if I click on my 'Live Auctions', that particular auction couldn't be seen too.

Are there problems with Yahoo Auctions or with me? Knowing I've been selling items for years now.

Appreciate any suggestions or comments thanx!

Answer 1

I face the same problem, tried emailing yahoo customer service but no satisfied reply so far, they just asked me to provide more info... very funny.. they r the site administrator and able to access our auction site easily, can't they see the items i posted can't be found online??? I have more than 1 auction accounts, i check all, got the same problems, got 1 account more than 20 items are not posted, wasting my time uploading the pics.... Can some1 tell me what happen?

This is the reply I got, they said they r investigating. Please write in to complain as more people compain, they may expedite their investigation progress..

Yahoo! Singapore <[e-mail]> wrote:

Hello,

Thank you for writing to Yahoo! Singapore Auctions.

We would like to reassure you that we are investigating the problem you

reported. We apologize for any inconvenience, and appreciate your

patience and understanding on this matter.

If you have other concerns that I can assist you with, don't hesitate to

reply to this message. I will be happy to help you, for your

satisfaction is our main goal.

Thank you again for contacting Yahoo! Singapore Customer Care.

Regards,

Dave

Customer Care

Yahoo! Singapore

Do You uhhh, Yahoo!?

Original Message Follows:

-------------------------

U go to this link, u only see i have 11 items selling online now

http://auctions.yahoo.com/sg/show/search...

But in fact when i logged in to my this frenchescar_t auction account, I

see 21 items selling online..... what happened? Why there are some items

missing when other users search online??

For example, under my auction account, Item no: 230827047 star wars

life size yoda starwars lifesize can't be found selling online. No wonder no viewer at all.

Please explain.... Another of my account also the same, I posted 60

other items, only show about 40 items online... Can tell me what's

wrong?

Yahoo! Singapore wrote:

Hello,

Thank you for writing to Yahoo! Customer Care.

I understand that you are having search issues in Yahoo! Auctions. I'll

be glad to address this concern.

First and foremost, we are sorry for the inconvenience this has caused

you and are most appreciative of your cooperation and understanding in

this matter.

I would like to assist you further but in order to do so, I will need

some information such as:

- Total of the current and previous items

- Subject title or category of the items, example: clothes, book

- Status of the items: open, close

- Posting date of the item

- Total missing item

Sorry for the extra work, but I would like to serve you better by

ensuring that I have all the information I need to help quickly and

accurately diagnose your issue.

I look forward to your reply so I may have this issue resolved for you

as soon as possible.

Thank you again for contacting Yahoo! Customer Care.

Regards,

Chris

Yahoo! Singapore Customer Care

For assistance with all Yahoo! services please visit:

http://help.yahoo.com.sg

Original Message Follows:

-------------------------

Mail-Id:

w2.help.tpc.yahoo.com-/l/sg/yahoo/auct...

8-9246

"Name:" : Frenchescar_t

"Email Address:" : [e-mail]

"Yahoo! ID:" : Frenchescar_t

"Subject:" : Other

"Feedback:" : my auction status shows I have 19 items selling, how come

buyers can only see 9 items?

"Information Passed In":

------------------------

"from_url" : http://help.yahoo.com/l/sg/yahoo/auction...

------------------------

While Viewing: http://help.yahoo.com/l/sg/yahoo/auction...

Form Name: http://help.yahoo.com/l/sg/yahoo/auction...

Yahoo ID: Frenchescar_t : NOT verified, authorized by CAPTCHA Yahoo id

from form

"https://amt.yahoo.com/amt/dosearch?.t...

vc41shpTiW2jtr6aos-"

Other ID:

Browser: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET

CLR 1.0.3705)

REMOTE_ADDR: 218.186.8.11

REMOTE_HOST: 218-186-8-11.cache.maxonline.com.sg

Date Originated: Monday December 10, 2007 - 08:07:18

-------

---------------------------------

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Answer 2

Yes, I have the same problem too.  Even items that previously appeared arenow not not listed.  Under "My auctions" page, I can see the 4 items that have put on auction, but when I click on my seller ID, only 1 item is shown.

Does anyone have a Yahoo email address where I can lodge a problem report?