Creative Zen will not turn off and will freeze before i get to my library.

Question

I have had my 4 GB Zen since Christmas. I have had no problems with it until recently. When I turn it on, it flashes "CREATIVE" then "ZEN" and after that it just freezes on a black screen that is slightly illuminated.

I can reset it to turn it off, but every time I try to turn it on, the same thing keeps happening.

It will not be recognized by my computer through the USB cable.

I dont know What would have caused it. I have taked very good care of it. This problem began after i fell asleep listening to it once, and woke up to find it on on, buton a blank screen.

Any help would be greatly appreciated.

Answer 1

is there any way to permanently reset it, i remember mine had many different things you could do from the reset menu.  Try resetting it before it freezes or resetting the hard drive.  Do the most drastic reset possible.  If that doesnt work try their tech support.  Creativelabs.com