Credit note no refund?

Question

I recently made a purchase for two childrens coats, however when I tried to return them 2 days later, the shop told me I was only entitled to a credit note. Surely this can't be legal.

I have my own company and if any of my customers require a refund, they can do so within 30 days of purchase.

Answer 1

Perfectly legal.  There is absolutely no requirement for a store to take any returns.

Answer 2

You don't say where you are.  In the US, stores are not required to take returns, and they can set their own return/refund policies.

It's fairly common for them to give refunds on items returned with a receipt within a specified period of time, but isn't required.

Answer 3

every company has there own return policy.....theres just happens to be store credit only which you agree to when you purchased the coat (the receipt can be seen as a contract)...many big retailers like best buy or forever 21 have store credit only