Customer service experience

Question

tell us about a time when you put a lot of personel efforts into helping someone and did something extraordinary for the customer

Answer 1

I used to manage a team that worked with many clients.  We had certain procedures to follow.   One day, the client called to complain that another team at our company had a different procedure, and they couldn't understand why the two teams had different procedures to follow.  

I set up a meeting with the other team and the client to talk through the differences.  In the end, we were able to reach a compromise.  The client later called to thank me for facilitating discussion, as she was unable to reach a compromise directly.  Five years later, this client still calls me for help when needed, despite the fact that my job has changed.  And I'm happy to put her in contact with whomever she needs in order to solve problems.

That's my story, but sounds like you need one for yourself?