Customers say my cashier short change her 100 dollars 4 hours ago,what shld my cashier do n say to customer?

Question

Customers say my cashier short change her 100 dollars 4 hours ago,what shld my cashier do n say to customer?

Answer 1

It's not fair to make the cashier deal with this.  It's a serious complaint by the customer and that's your job as manager or owner.  Count down the drawer and see if it balances, explain the procedure to the customer if it balances and STAND BY YOUR EMPLOYEE if the register balances.  If it is off by the hundred dollars apologize to the customer for the employee, repay the money and offer them a free dinner or something like that.  There's no need to have the cashier do your job and there's no way to prove the accusation if you don't have enough responsibility to have the staff balance their registers.  By the way, if you DON'T have the cashiers balance their registers you should pay for it yourself, not penalize the employee (since there's no proof either way) and then implement a register balancing policy.

Answer 2

i find $100 short highly unlikely.  but she should say she cant give her the claim to the customer.  your cashier has to count the register when she ends her shift, so the customer will have to wait to see if the register is $100 over than what should be in there.

Answer 3

I was a cashier at a department store a very long time ago.  That almost never happened to me, but never with a 4 hour delay.  If I was told immediately I could try to figure out if I made a mistake.  If someone came back later, or if you disagree with the customer or just don't know if you made a mistake, the procedure would be to contact the manager.  The manager would count out the drawer at the end of the shift with the cashier.  I think if the store wasn't busy they might try to do it right then and there.

Answer 4

You need to ask the customer to wait and count the til in front of him/her and compare it to the daily printout. Prove either way. If the customer is lying they usually back down when presented with this solution. Never act accusing it could be that the customer really thinks that's what they gave her. Prove it and all will be fine. And if cashier made the mistake...apologize, every ones is just human and we all make mistakes.

Answer 5

That's hard to believe,  I would really doubt it.