DEAR SIR I HAVE JUST

Question

DEAR SIR I HAVE JUST BOUGHT ONE OF YOUR VIDEOSAFE CAPTURE MACHINES FROM PC WORLD I INSTALLED THE SOFTWARE OK BUT WHEN IGOT TO THE PART WHERE YOU HAVE TO CLICK TRANSFER I DIDNOT GET A PICTURE UP ON THE BLACK SCREEN AND WHEN THE TRANSFER HAD FINISHED YOU CLICK TO FINALIZE I GOT A MESSAGE SAYING ERROR DURING TRANSFER COULD YOU GIVE ME ANY AVICE MY EMAIL [e-mail] THANK YOU JEFF