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Defective remote control. I purchase a Protron: PLTV-26 Model: LT26C1P1 several years ago and the

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I purchase a Protron: PLTV-26 Model: LT26C1P1 several years ago and the remote has never worked. I've talk to tech support with out results and to Sears (where I purchased the TV) again without results. Is it possible to just purchase another one or ship the old for replacement?

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