Describe a situation whenyou had a challenging customer and the steps you took to make them happy?

Question

Imagine that you are a customer service representative

Answer 1

In many cases, I had to resort to an extended period of silence.  This void in the conversation always seems to calm the customer by allowing him time to vent his frustrations completely without being interrupted.

Most angry customers just want their point to be acknowledged.

Silence is sometimes the best policy.