Question:

Device monitor application problem

by Guest57112  |  earlier

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I have purchased the Lexmark X 4550 today. I have installed the program, but I have a problem with the scan mode. When I press scan mode the message on the control panel reads: Downloading application list, but after a minute the message reads: cannot retrieve application list.
Also on my c.p. screen I get the following message:
Device monitor application has encountered a problem and needs to close.
We are sorry for the inconvenience.
I rang Adam on 1300 362 192 and tried to explain the problem. He was very helpful but it is difficult over the phone to get a clear picture.
Therefore I hope with this e-mail that you can give me some advice and feedback how to solve this problem
Adam provided me with a Job nr. 569208
I have the following installed:
Lexmark 3500-4500 series size 136.00 MB
Lexmark Fax solutions size 35.29 MB
Lexmark Toolbar size 5.46 MB

With regards Leonard SteynisI have a Lexmark 4550 and have the exact same problem, when I select scan the "cannot retrieve Application list" appears after a minute or so and I also get the Device monitor message. I'm running XP have plenty of disk space an 1GB of memory. I have also uninstalled Lexmark and installed the latest software with no luck.

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