Did I get screwed over with online shopping?

Question

I ordered a spare RockBand guitar from a Yahoo! supported online store, VivaZone.com. It was on sale for $37.99, and with shipping, it came out to $51.01, which is considerably cheaper than other guitars. I received the guitar promptly, but only to find out the whammy bar was completely defective, and the strum bar was so loose it only caught half the notes strummed. I tried contacting the return department of VivaZone.com, only to find out the domain is permanently denying any emails. When clicking on a link directly from VivaZone.com to take me to customer service, I get a bad 404 request, showing me the site is not working. I tried calling the number, 213-257-5877, only to get a disconnected signal.

What do I do? I've used online shopping for years and never had this problem! Should I suck it up and cut my losses, figuring I got screwed over, or try contacting more people? No one is able to respond, so what should I do? Is VivaZone.com out of business? Please help!

Answer 1

i'm sorry to hear about your problem. you do have the right to get your money back from a defective product. you should continue contacting the site and maybe you'll have more luck next time.

Answer 2

It doesn't sound like you'll be able to recover your money back, contact your local Better Business Bureau and file a complaint, meanwhile keep trying to contact/