Direct TV Pay Per View not working?

Question

It says "Check phoneline"

I think it's because it's raining and the satalite can't get thru to my house. Am I right?

Answer 1

Do you have your phone line plugged into your box? If not, plug it in, if you do...put a phone on that jack and check to see if it has dial tone.

Answer 2

Pay Per View orders are not done via the dish, the DirecTV is not equipped to do that. It is done through the phone line.

When you order a pay per view the receiver needs to make a quick, toll free call to DirecTV's billing system. If your receiver recognizes that there isn't a phone line, or your account is set to not allow pay per views, then your receiver will give you one of these messages. Also, even if the receiver hasn't made it's regular call into the billing system your receiver has a set spending limit between calls, as well, so if you've ordered a few large events or movies lately then that could be stopping it as well.

Does your receiver have that phone line connected at all times? (hint: if it isn't, your PPV still probably won't work). If it does, make sure that it is undamaged (pull out both ends and inspect them for damage, then connect a phone to the cord and check for a dial tone). If you have DSL, make sure you have a filter connected to this phone line, and even try connecting two filters. If this still hasn't solved your problem, call 1 800 531 5000 and work through some basic troubleshooting with the CSRs. There are some steps that they can take to try and get the pay per views working again, including making your  receiver do a call.