Direct TV and PPV question?

Question

Ok when i got on PPV i want to buy a movie and it says "check phone line to order" what do i do?!

Answer 1

it's got to be connected to a phone line. you also need a dsl filter if you have dsl. if you have been ordering ppv before without the phone line, then when you connect it and update it will charge you for all the original purchases. dtv allows so many purchases without a phone line when the box is first installed and it won' t show up on your bill till it's connected to a phone line. if you are already connected to a phone line and have been, then try resetting the box and doing a phone test. or try plugging into another phone jack.

Answer 2

connect a phone line to the back of your receiver and to the wall, or you can call and order ppv

Answer 3

You should have a phone line plugged into the back of your receiver box.  Without the phone line in, you won't be able to order the film.  Maybe a crazy vacuum job strayed into that area and pulled it loose, who knows!

Answer 4

First, do you have a phone line connected? If not, then that's where the problem is.

If not, call 1 800 531 5000 and do some troubleshooting. They will double check in the billing system that PPV through your remote is allowed (sometimes they have it disabled entirely on your account so even if you DO have a phone line it won't work).

Some of the things they will have you do:

*Run a system test to check the receiver can dial out

*Check for any dial out numbers (such as pressing 9 before dialing - some receivers may not need this)

*have you check both ends of the phone line to make sure it's undamaged

*plug in another phone to the phone line to check for the dial tone

If worst comes to worst and they can't figure out what the problem is, but you're getting a dial tone and everything but the receiver isn't working, then they can send out a new one for you ($19.95 w/out the protection plan, free if you already have the plan)