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Dirt devil bagless vacuum. when vacuuming a...

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dirt devil bagless vacuum. when vacuuming a carpet, it picks up very, very poorly. but the suction is fine - when i use the hose attachment, it's almost as strong as my compact shop vac. clearly, something is going wrong around the brush/belt area, but the brush and belt are fine. there's nothing obvious to me inside that's causing this. anyone have any thoughts?

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