Do Airline get it ....WRONG

Question

Airlines encourage us to book on-line, however when it goes wrong! we the traveller are accused for making the mistake? yesterday i was told computer don't make mistakes, does BA know something i don't know, they make big mistakes! look at terminal 5 and the guy who was let loose with a paint brush to paint the planes, how much did that mistake cost, i booked a flight from HK to London for the 4th they took my money gave me the 5th then wanted me to pay 1260$ fee's for their mistake, surely i should be charging them, i also missed my connection flight. do computers never make mistakes???? do airlines make Mistakes and more important...do they ever admit it?

Answer 1

If you did it on the website you entered in the wrong dates and like most people are in too much of a hurry to actually read what screens are coming up and just hitting enter enter enter.

Answer 2

A computer will not give you the wrong date for a booking, you entered the wrong date and continued with the purchase without checking you entries, own up when you are in the wrong

Answer 3

So how many times did you have to click to confirm? Personally, I've never booked a ticket online that I haven't had to confirm at least 4 times.

Answer 4

Yes, airlines do get it wrong sometimes but dates and times of flights booked online are not one of them, most people are in such a hurry that they don't check, they just hit confirm.

In the old days, bookings were made and read back to customers, don't think there were so many date errors then.