Do British Gas (Siemens) pay compensation for missed appointments?

Question

A friend has lost two days pay because British Gas failed to keep appointments they had made in order to change his gas meter. Advice appreciated. thank you.

Answer 1

Not sure, what I would do is get it touch with them and if you get no joy then go to the regualtory body (OFFGAS i think). I know that when sub contractors for Welsh Water failed to turn up for an appointment I received compensation £20/£25. Thing is I think it might be capped but if your friend has lost wages then I would suggest going to the Citizens Advice Bureau and seeing what could be done.

Answer 2

I had 5 in 94 on the fifth one they actualy changed the meter!!! All i got as compo for loss of pay was ...............................

Wait for it

£25.!!!! So don't expect too much!!!

Answer 3

i thought if was the national gas network that changed the meters.

british gas,eon,powergen just charge you for it.

Answer 4

They should.

Get your friend to write to them detailing that she has lost 2 days pay as a result of their engineers not turning up.

Tell her not to let them fob her off and to state that she would like compensated for her loss.