Do I send the whole Xbox 360 Unit back in for repairs?

Question

I got the RROD and am returning my 360. The lady on the phone said to just send my hard drive, no face plate. What does that mean? I know not the cords but I send the whole unit in right? Or do I just pop off the bottom portion and send it in? Sorry to sound so blond but????

Answer 1

LMAO blonds are hot ;)

you gotta send the whole thing

Answer 2

if she said to just send the hardrive that means the memory unit, you know, the big detachable gray thing that says 20 gb or 60 gb. if you have your 360 setting down, its to the left of the power button.

Answer 3

Just send the actual machine... take off the hard drive from the top and the faceplate from the front of the machine.  They have you do that because there is a chance they won't be able to fix yours, and in that case they'll send you a replacement one.

Answer 4

1. powercyle

2. ringz of death ???

if yes = call tech support; call me

if no   = goto step 3

3. get towel

4. wrap console, turn it on leave it on

5. you should have a consistent RROD by this time !

Answer 5

same thing happend to me you send the xbox NOT THE HARD DRIVE or you wont get the hard drive back my friend never got his back i got the RROD after him im lucky i guess

Answer 6

You know that silver thing that has holes and is removeable? that's your hard drive, if you're not sure just send in the whole thing they'll take care of it, but if you're confident she said hard drive only then send in only the silver thing

Answer 7

yea

we have had 3 360 and they suck

buy a ps3

online play is free

i wouldnt even bother sending it away

im serios just buy a ps3

if al ready have 1

add killingspree-123

and malzard they r our acounts

Answer 8

send in the whole unit

ps the hard drive is on top

Answer 9

send the console thing, but take off the memory thing on the top.

Answer 10

Call back and ask someone to describe what you need to do in more detail.  

Answer 11

turn it in....Microsoft sends you a replacement.

Answer 12

no you keep the hard drive and you send in the system with the standard face plate when the box comes there will be instructions included (and when you get it back you'll get a free month of xbox live )