Question:

Do the Japanese still not offer Guarantees on Consumer Goods?

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One of the reasons that Japanese manufacture has been generally such high quality, is that because in the past, they never sold goods with a warantee or guarantee in Mainland Japan. Therefore a company's reputation for quality and reliability was absolutely paramount, and even a small batch of failures could be disasterous for sales.

Is this still the case, and where can I find out more about related aspects of Japanese consumer culture?

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  1. I've never heard of such a thing. I used to live in Japan, not the mainland, but I would visit the mainland and buy electronics and clearly it would state there was a warranty that was valid in Japan only. For consumer culture, I can only relate my own experience which was when Japan was into new things only. It was before the bubble burst and after that used shops became popular and all kinds sprung up. Now there is DIY fad as well but I haven't lived through it so I can't give examples. When I lived there, you didn't assemble furniture you bought and it'd get delivered to you. Thus, I was very worried about the quality of work my cousin would do when he visited us in the States and wanted to assemble the tv stand we purchased because they just didn't do that in Japan.

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