Do you go to a dry cleaner?

Question

You go to a dry clean and drop off 8 ties. When you picked up the ties, you found out that one of them is messed up with some color(they didn't even apologize!). Then the dry cleaner offered you that they will clean it up again. But it's gonna take another 5 days. At this point you must be pissed, right. But what are you gonna do?

Even worse, when you pay them(each tie cost $2 to wash, totalling $16 for 8 ties), you give them $20, they gave you back $6 change. You feel strange and ask them why they give you that much change back. You know what they say? They say when you left the ties, they counted again, it was only 7 ties, so it costs $14 instead of 8 ties with $16. On your recepit it says 8 ties, but on their copy they scratched the 8 to 7, without telling you, even when you pay them, they didn't even say anything about it.

Now, if it was you, what will you do?

Now that I'm missing one tie. Any suggestions on what I could do? I asked them when the owner is gonna come ba

Answer 1

First I would insist on a brand new tie and not them try to clean up the one they messed up and risk having it messed up even more. Then I would find another dry cleaner and use them instead.

Answer 2

You must bring it to their attention.  I would.  Because of their unprofessionalism, I would not take any of my clothes back to them.

Answer 3

I would politely exolain the problem to the manager.  In the mean time I would go buy another tie.  Keep the receipt so you will be able to show the manager how much you paid for another one. (even if it isnt the same tie)  Ask him to pay for the new tie and keep the one they messed up.  I probably wouldnt go back there.