Do you know anything about Virgin Media loss?

Question

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I am looking for information regarding Virgin Media and how their poor customer service has affected the company (e.g. loss of customer sales and profit etc)

General knowledge is ok

I would be grateful as well if I could get evident of VM losses. E.g. table comparing profit/sales decreasing or so.

Come on clever people!!!!

Answer 1

try this i just typed in virgin media profits into google

http://biz.yahoo.com/zacks/080512/12703....

http://www.vnunet.com/vnunet/news/218962...

Answer 2

Unfortunately I can't help you with figures, but I can tell you that I was one of the many who left Virgin for Sky.  I was originally with Telewest but almost as soon as Virgin took them over they started downhill.  Telephone, TV and Broadband were all constantly being disrupted.   The final straw came when I spent ages trying to get through to them only to find out I was paying by the minute to tell them that the service they were providing was not working!!

Now I get many more channels for less money and a much more reliable service, not to mention a friendlier and more helpful staff

All I can say is Branson was once a good businessman and I had a lot of respect for him.  Now he's lost it completely.