Do you think I should be concerned?

Question

What should I do?I have multiple sclerosis and was diagnosed almost 11 years ago, I started taking medication about 7 years ago, my insurance company keeps switching prescription benefit programs and now that they have done it again and I have tried to get a refill after filing the necessary paperwork my insurance is claiming they have no record of me being diagnosed with anything. Should I be worried or do you think this is an honest mistake? They say they have tried to contact my doctor numerous times with no response.

Answer 1

Hello,

My experience is that we have to keep on top of things and be strong advocates for ourselves. Do contact the Dr.'s office directly and get everything straightened out.

http://health.groups.yahoo.com/group/MSR...

Answer 2

It could be just an honest mistake although I would be concerned because of the necessity of the medication.

I would recommend getting in touch with your doctor directly to let them know what's going on and that the insurance has tried to get a hold of them.