Do you think the term, "The customer is always right" is a bit overrated? ?

Question

Inspired by a question I just answered.

For example, say you order a few things at a Fast Food place. When you go to leave, you open your bag and realize they didn't give you your ten piece nuggets. Would going inside and complaining help you any? Wouldn't it be easier to just mention that they forgot your nuggets, allow them to give them to ya, and just leave?

What do you think? :)

Answer 1

this is soooooo confusing

Answer 2

Well the obvious thing to do  would be to tell them they forgot, and if they refuse to give you what you paid for, that's when you ask for the manager and make a complaint.  

As far as the statement 'the customer is always right' goes, HAHAHAHAHAH i've seen and heard of some incredibly stupid people, customers are not always right hahah s***w what the manager says, don't take any rubbish from stupid people

Answer 3

mistakes are always going to happen. expect it and get over it. save the drama for a serious issue.

Answer 4

I think you need to watch your tone and attitude on these boards...

Answer 5

Yes because the customer is not always right. It's impossible. We are all human. If that were me then I would go in and say something like, I'm sorry but I was not given 10 nuggets as I ordered, instead I got...

And let them handle it. I wouldn't get upset. Mistakes happen. As long as they take care of it then there isn't a problem.

I have worked in retail and it's awful. I've also received horrible customer service and I will complain, especially if I know that I am right. At 5-7-9 my stepdaughter got turned away from returning a pair of jeans even though she had the receipt, tags still on, and it had only been a week. There wasn't anything on the receipt about no returns and they had one small sign at the counter that was hidden, at the far end, behind a clothes rack, turned away from the customers. I said to the manager and cashier, this is not right. This is against state consumer law. She should be allowed to return them. There is nothing wrong with them other than they do not fit her. She just wants to exchange them for a pair that fits. The manager and cashier were abusive and rude. I complained to corporate and the district manager. Guess what? I was 100% correct!!!!  I never sit foot in that store. I told her that I will not go in there with her. No. They are trash in my opinion. They couldn't even admit to the possibility that they were wrong. No. The district manager told me that they were reprimanded for their behavior including the cashier that threatened to call the police on us because we wouldn't leave. Another customer that had no business told us to leave. We were a little loud towards the end but completely within our rights. How can something so simple be so blown out of proportion?? We were right. I knew we were right. If that's their policy then it needs to be on the receipt. There needs to be a prominent sign. It needs to be on the tag, which it was not.

Customers can be very abusive and something needs to be done to protect employees. But sometimes the employees are dead wrong and that needs to be dealt with too.

Answer 6

yep b/c sometimes customers are very rude, or they will try to cheat u. i rang up a guy for a regular #5 during lunch, then when he came to get his food he lied and said he asked for a King size just to get more food. his greedy ***

Answer 7

YES...anyone who works in retail or with the public will tell you they really take advantage of people who work there.  But you have to satisfy the customer if you want business.  IT is terrible the way people are though...I could tell you horror stories of how abusive they are including letting their children HIT YOU and walk away with a statement...Oh honey...we have talked about that..that isn't nice!"

I think businesses need to take a stand about how much abuse people that work there should take!  People are very rude and very abusive anymore.  

Even doing demo's and giving out bites of food.  People actually push each other to get one bite of food.  It is HORRIBLE!

Answer 8

Yep, I've been a waitress, retail cashier and manager, fast food cook, bank teller, and now am working customer service for an international marketing company...People are mean, nasty, and just plain rude.  I've been very lucky the companies I have worked for stand up for their employees, at least the management teams I worked with/for have, not sure if it's actual company policy.  People do stupid stuff and make mistakes and yell at you for it (say like, overdrawing on their checking account)...But they expect you to get everything perfect.  So when someone misses an item on my order I don't make a big deal about it.  As long as it's not an everytime ordeal. Cause there is one restaraunt that is constantly messing everything up, I think in an instance like that you should go to the manager though.

Answer 9

yes it is very over rated. i never give people who are handling my food attitude.  

Answer 10

Mention or go in to complain amounts to the same, you get what was missing. This is not an example of the customer is always right.  I do not think that statement is overrated, I think it is proper. You need to understand that in order to keep customers you sometimes must suck it up and agree even if they are wrong. This makes them happy and helps you also.

Answer 11

It is called service.

You want repeat customers if you are a business owner. This means that you cater to them.

Answer 12

they stuff up the order for me i phone/go back & get it fixed

if the counter staff dont like it i go higher

Answer 13

People make mistakes. We are not computers. Simply go in the store and tell them. I don't beleive they are trying to cheat you out of your nuggets.

Answer 14

yes I do---customers can be idiots

Answer 15

Oh yea! Customers need to get slapped around sometimes. Easiest way to get even with rude customers is to look at them with no emotion while they complain. a Very straight  unaffected face and calm tone just ticks them off even more >= )

Answer 16

Having worked in fast food and retail for a number of years I have heard this many times.  However if these business would just simply concentrate on keeping employees happy, then a happy employee will be more motivated to help customers and keep the customers happy.  

Retailers and fast food places should keep their employees happy with more flex time, better raises etc...

Answer 17

I've had customers treat me like sh**. Sometimes it gets frustrating when I'm just trying to do my job, WITH a smile on my face. All I can do is grin and bear it, I don't really have any other options since I don't want to lose my job.

Answer 18

when it comes to a customer not getting food, you can't trust them. i have worked in fast food for almost 4 years now, and you wouldn't believe all of the people that ''didn't get the food they ordered'' or ''they order was messed up'' and you know that they are lying. so many people just try to get free food and that is why i believe that the customer is not always right. its overrated.