Does HSBC employ ...?

Question

only punjabi speaking people or are the offices abroad?Have you tried to understand them?I actually nearly cried once, couldn't get a word, couldn't solve the problem with the office credit card machine.

Answer 1

I understand your sense of frustration.

I go back a long way - decades of 'contact' with what used to be the Hong-Kong & Shanghai Banking Corporation - originally trading in the Far East - but which switched its registered office to London - as the British lease of Hong-Kong expired.

Now trading as HSBC - this global mogul advertises itself - somewhat laughably (infuriatingly) as the local 'village' bank.

Which isn't amusing - if you find yourself trying to communicate with a high-pitched voiced Indian screeching insensible noises at you over the telephone.

They are not alone - the out-sourcing of jobs to India - and those with less than a good command of English is widespread these days - as the moguls cut employee costs, by exporting the jobs abroad - with little or no regard to their 'customer care' claims.

What I usually do is tell the screeching minky to shut up - and put me through to his or her boss - someone higher up the ladder.

Someone who can speak comprehensible English - and save me aggravation.

Works well - there's usually a very articulate local on hand to deal with the problem - but you need to be firm.

Answer 2

I think you'll probably find they are Gujarati speaking..hehe

if you speak slowly there is no problem, although I hate how they say "hi my name is kevin / mary" etc when it's obviously not.

Answer 3

I agree with "La Frogette" only here in Canada I would suggest A "Credit Union" , if not than Bank of Nova Scotia, Royal Bank Of Canada or some other Canadian bank.

Answer 4

it would seem that some banks go for the cheap option

it was the same with my previous car insurer - the person was not english and did not recognise the difference between a peugeot 206 cc and a car with a 206cc engine - it took too long to explain and i'm sure i paid too much for this insurance

i changed companies and maybe you should consider doing the same and perhaps choosing a bank with call centres in UK

Answer 5

Switch to Lloyds , HBOS or Natwest Group then. All their call centers are UK based.

ALWAYS buy British.

Hong-Kong Shanghai Banking Corporation (HSBC) is not in that category.

Answer 6

Equally I have talked to people in call centres based in Glasgow and had trouble understanding what they were saying.

Answer 7

I have ZERO patience with people that I cannot understand. More than once I have asked to talk to someone who speaks comprehensible English.

Answer 8

Use a proper bank.

Answer 9

I have the same problem with HSBC and also with SKY TV. so I just say dont bother, send me a curry round.

Answer 10

Welcome to the wonderful world of the Indian Call Centre.....

They are much cheaper than the British one's and annoy your customers more, I once spent two hours trying to get a simple transfer problem sorted out, and had to actually threaten to kill the poor girl at the other end, before her supervisor came on to help me.....