Does an online shopper have any recourse if they don't receive their order?

Question

Five weeks ago I ordered 2 bottles of indoor tanning lotion from www.bestanning.com. Five days after ordering my bank account was debited over $40 for the lotion and shipping. The site said most orders were shipped in 48 hours, so I emailed them because the link they sent with the order confirmation that was supposed to show the order status didn't work. I got a reply right away saying the order was being processed and that I should receive it the following week. So I waited. The web site stated that Internet policy is that they have 30 days to ship an order. After 30 days had passed, I emailed them again asking about my order again. I said that I either wanted my lotion or want my money back. No response. What can I do at this point? Is there a place to make a complaint? The company is supposed to be a Yahoo merchant, whatever that means. I have done quite a bit of online shopping and I have never had anything like this happen before! Can anyone help?

Answer 1

Did you use a bank card that's a Visa or Mastercard? If so, contact the credit card company that issues your bank cards and dispute the charge. If it was straight through your bank, then I would contact your bank and find out what you can do to dispute it. Make sure you do this as soon as possible because there is a timeframe you have to do it within...Good Luck!!!

Answer 2

Now would be a good time to check the policy of your credit card company about on line purchases.

And if a Yahoo merchant is anything like Amazon or eBay, there is a dispute policy in place.

Give it your best, and then....just call it a life lesson that you promise to learn from. (cause life is to short)

Answer 3

If you are serious about a complaint, try the folks at

http://www.consumerhelpweb.com/.  They really helped me out with an issue recently - saved me plenty of time and anxiety!