Does anyone have any useful info on " Phlexiflow shower waste pump"?

Question

My next door neighbour has one for her shower, it doesn't seem to be working. Are they servicable or is a new one required if they break down. USEFUL ANSWERS ONLY PLEASE

Answer 1

you need to pull it out of the sump/pit and see if it runs, could be it is just bound up by hair.

Answer 2

the link is a false one to an 'antivirus' site report it