Does anyone know a number to call Webkinz or how to reset password without a code?

Question

My little girl has 10 of these things and they were all attached to one account. She cannot find her codes anywhere. She had them all in a little purse. She changed her password without me knowing it and cannot remember it. So now all we have is her username with no password and no codes. And I can't find a number anywhere on the webkinz page. Any ideas?

Answer 1

Webkinz has a password recovery program, However if you do not know the "Secret" Code you were given (Located on the doll its self), then the password reset will not work.

If I am reading the webkins web page correctly, the "secret" codes are securely attached to the webkins when they are shipped, so they should be attached to the doll itself (Unless they were removed).

Unfortunately, if your codes are missing, then you are out of luck. Ganz (The Owners and Operators of Webkinz) has a strict policy about lost secret codes, and if you have lost them they will not replace them. It is a bit silly, however it is to protect users as hackers are known to impersonate users to gain access;This means that phoning them would yield little results. Sorry, however it looks like you are out of luck.

Below is a link to the web page that contains the information I used. The tab you want is "I lost my secret code"

Edit: If you have the secret codes, you can use them in conjunction with your child's user name upon signing in. Under the log-in field, there is a link that says "Forgot Your Password? Click here". [<-- Added for reference if codes are present.]

Best of Luck,

-RS

Answer 2

I agree with RedShift cuz he totally took the words riiight out of my mouth:-) jk i wouldnt know the first thing about that! btw vote best answer for him cuz he totally deserves it

Answer 3

I think Red Shift has given you all the info you need.  They should get "Best Answer".