Does anyone know anything about Vonage.?

Question

Does anyone have vonage? What exactly is it? Is it any good. I'm fed up with my telephone company and I wanted to know if it was any good.

Answer 1

VoIP is VoIP (voice over Internet Protocol).

And, there are many to choose from (I use InPhonex and CallCentric, etc..).

In reality, the service provider has little to do with how good your VoIP experience will be. Who you pick is really more about price than service. (although a good reputation is helpful)

Let's face it - when it comes to customer service .... Good Luck.  Vonage is probably very good... when it works.  But if you have technical problems... good luck.  

But, the reality is... the same goes for most VoIp services.... as long as they work, everything is honky dory... but if you have technical problems.... well, everyone has a different story to tell.

Most problems people have are Internet and ATA (phone adapter) hardware problems.  These things the VoIP provider have little control over.  The hardware is all made by the same manufactures (Linksys, Motorola, Grandstream, etc..)  Any problems is usually Internet, Router, or Adapter configuration problems.... good luck with customer service if you have problems (again, this goes for most any VoIP service, not just Vonage).

All that said, I strictly use VoIP for all my phone calling.  However, I do most of my own troubleshooting when problems arise - I find it easier to fix my own problems than calling customer service....

Whoever you pick, don't get rid of your normal landline PSTN phone line until you are "completely satisfied" with your VoIP service provider and hardware performance (Vonage, or whoever you pick).

Or, do like many people do, and just use VoIP as your long distance alternative (but not landline or 911 replacement).