Does anyone know if it's considered misleading the clients of certain hotel if they advertise that they have

Question

wireless internet, free breakfast, and HBO, and when you get there none of these are available?

O.k., what happened was that my boyfriend and I went on vacation but the last day we booked a room on expedia, and the pictures of thehotel looked fine, but when we got there it was a totally different story, the lady in the front didn't even had a name tag, the room stinked, and when we fell asleep I woke up like after 20 mins because I had a terrible rash on my neck, so we went to complain to the front desk, were the same lady said that since it was more than 10 minutes that we had stayed in the room she could not change our room, (she was a total *****!) at the end she moved us to a room which was worse, it also stinked!! the glass of the picture that was hanging above the bed was broken, the floor looked filthy, the door was broken from the corners, etc, we cheked out at 11 pm because we could not take it any more, it wasn't that cheap either it was $70 dls per night,

Answer 1

Sounds awful! You might have threaten them with legally suing at that precise moment. It has worked for me from time to time.....

I usually ask to see the room before deciding... good practice when on the road...

Good Luck!

Answer 2

I would try filing a complaint with Travelodge's corporate office... you should be able to find the information online.

BUT - I will advise you to be sure you are clear and factual only in your complaint.  In your question you asked about HBO, internet, etc., but then you didn't say anything about THAT being the reason you weren't happy.

Being unhappy because a room isn't clean or a hotel isn't "satisfactory" is one thing... but you shouldn't have stayed at all.  Otherwise, people could do stuff like that all the time and just take a free nap - KWIM?  You can still complain, move rooms and/or have a percent taken off the bill - but that didn't seem to be your complaint while you were there.

If the problem really was the no HBO, internet or free breakfast - that should have been your complaint to the front desk - and that's how you need to work any concern.

Just my opinion - but hope it helps.

Answer 3

The hotel room stunk?  That's unfortunate.

Call back to the hotel and ask to speak to the manager.  State in a polite and calm voice that you were extremely disappointed with their hotel.  Recap your story to them and then ask what recompense the manger can offer you.  They'll stall and not want to give you anything, but be persistent.

After they say "sorry can't help you" reply with exactly what you want in repayment.  Negotiate with them.

In the future you should always do this while you're there, rather then a couple of weeks later.

Answer 4

well it's false advertisement if they claim to provide wireless internet, free breakfast and HBO but they don't.  you can file a complaint with Better Business Bureau or FTC for bad business practices (false advertisement).  but i think it may be difficult to complain about the stench, the bed mites and the bad attitude.  write a nasty review on expedia and wherever they have a comment section for hotel ratings.  if you got the name of the lady with the attitude problem, file a complaint with the hotel management.  or simply call up the hotel to ask for that b*tch and tell her off... just to blow off some steam.  ;-)

Answer 5

For sure tell Expedia, also Travelodge headquarters, maybe a local Better Business Bureau, and there may be a Hoteliers professional group to report as well.  There may have even been health code violations.

Travelodge or Expedia should give you a voucher or credit for future travel.