Does anyone know this italian florists(italianflora.it) in Italy?

Question

I have booked flowers online through this website italianflora.com on the 24th of December from the middle east to Italy. And till now they have not been delivered. Their numbers are continuously unreachable and they have charged us for it through the credit card. Please help me. What to do?

Answer 1

If you bought them through your credit card and the service is not provided contact your credit card company.  Buying with your credit card protects you.  If the flowers are not received and you can not reach them to find out what is going on, your credit card company will reverse the charge for you.  It is called disputing the charge.

Call the number on the back of your credit card and tell them what is going on and that you need the charges charged back to the merchant as the service was not provided.  Credit card companies deal with this all the time and will know how to handle it.  If you paid with your credit card and the flowers are not received, you will get your money back from your credit card company..