Does anyone own the Bissell Lift Off Revolution with Pet Turbo Brush vacuum cleaner?

Question

I purchased this vacuum recently. The first time I used it, I loved it! The pet turbo brush worked wonders getting the dog hair off of my couch. I tried to use the turbo brush for a second time and the brush won't rotate. I visited Bissell.com and contacted customer service. They had me check a few things and then just sent me a new turbo brush. I received the new turbo brush today, and it does not rotate either. Is there some trick to get this thing to work that I am forgetting??? Any help will be greatly appreciated!!

Answer 1

If the unit you bought has no brochure or is still under warranty, you better return the unit to the store and  ask how it is operated.

Answer 2

mabe the hose is is cloged with dog hair or a penny or something

Answer 3

huh