Does greyhound give refunds?

Question

currently my boyfriend is in canada-usa border (going new york from montreal) but something is wrong with the bus, they say the engine stopped working and they did everything to fix it but still..... and they've been there for almost 5hours.. its not the driver or the passengers fault, but shouldn't at least the company pay for refunds? everyone in there are crazy of waiting for people to rescue and its already 5am! help!

Answer 1

i don't know, but i have heard bad things about greyhound