I sold and delivered a horse (Rummy) on 28th June to Anne for £2,600. My advert advised that he was good to shoe and box.
At the time of sale he had shoes on (which had been provided by his previous loan home, Georgina, which were 2/3 weeks old).
Before Anne bought him, she visited him four times - first just to see him, then two go out on a hack with him, then her friend and her spent the afternoon testing him etc, then she had him 3 star vetted. Everything came out good and he was delivered to a temporary home at her friends field whilst she sorted out livery at a local equine college.
We kept in contact, she told me how well they were getting on, going out for hacks, how he was settling into the new fields etc.
I received a text from Anne last friday asking advice with regards to shoeing Rummy - i explained that in the rareity that he played about, we would give him food and he would settle. Anne then confirmed again (by text which i still have) how much she loved him and how well they were getting on together.
Then on Sunday evening, I received a call from Anne saying that we had lied in our advert about him being good to shoe and also about him being good to box. She said that he took an hour to loan into the trailer a few days after he was delivered to the friends field but she didnt tell me at the time. She also said that Rummy had pulled a shoe off after a week and was playing about like mad when trying to re-shoe him and that they were going to have to sedate him to shoe him.
I advised her that he had never ever been bad to load with me or bad to shoe - even the girl who loaned him for 6 months (Georgina) before he was sold confirmed that he was good to load and to shoe.
Anne is now asking that we take him back and refund her money, after 6 weeks of her owning him. I do not have the money anymore as this has been spent on this years hay bill for my horses.
I would like your advise/guidance on where it can go from here. I received an email from Anne today indicating that if this was not settled by me taking him back/refunding then she will take it further.
I am looking for peoples views/comments on whether u think she has a case against me.
I am able to provide statements from Georgina, her farrier and my previous farriers to confirm that he is good to shoe/load.
Also, he must have been shod before last weekend as otherwise how was he able to pull a week old shoe off? she didnt tell me then he was bad? Surely after 6 weeks of having him, she cannot change her mind and demand a refund?
Thanks of your time in reading this!
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